HC Pacific Return Policy

Returned goods should be sent to HC Pacific for evaluation. Defective tools will be repaired, replaced in accordance with Warranty Terms and Conditions (see below). Special items including tools manufactured to customer specifications or special dimensions are not returnable under any circumstances.

HC Pacific products are warranted to be free of defects in material and workmanship. Products for which Return Goods Authorization (RGA) is requested should be returned, at buyer’s cost, for evaluation to the address on the facing page. Please include the RGA# on the outside of the package.

This Warranty shall not apply to Products which have been misused, abused, damaged by accident or otherwise, repaired by an Authorized Repair Center or modified by anyone other than HC Pacific and is in lieu of all other warranties, whether express, implied, or statutory. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. Buyer’s sole and exclusive remedy for breach of this Warranty is, at the opinion of HC Pacific, repair or replacement of the defective product. IN NO EVENT WILL HC Pacific BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM BREACH OF THIS WARRANTY, EVEN IF HC PACIFIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.