Support
Whether you have a question, need assistance, or just want to share your feedback, our team is here to help.
Shipping Policy
Helical Products, presented by Proponent Defense, can ship products anywhere in the United States and a majority of locations worldwide using the shipping method of your choice. Our default shipping method is Freight Collect.
Freight Collect
If you would like to use your UPS, FedEx or DHL Account, input the carrier name, your company’s account number and preferred service type in the “Shipping Notes” box during checkout.
Purchase Your Own Shipping Label
If you do not have a shipping account number with UPS, FedEx or DHL you may opt to purchase your own shipping label and forward to us for dispatch. Once your payment is completed, we’ll prepare the order for shipment, advise you of the weight and dimensions, and you may purchase a shipping label with any carrier you like and forward to us to affix to your package.
Return Policy
Returned goods should be sent to Proponent Defense for evaluation. Defective tools will be repaired, replaced in accordance with Warranty Terms and Conditions (see below). Special items including tools manufactured to customer specifications or special dimensions are not returnable under any circumstances.
Proponent Defense products are warranted to be free of defects in material and workmanship. Products for which Return Goods Authorization (RGA) is requested should be returned, at buyer’s cost, for evaluation to the address on the facing page. Please include the RGA# on the outside of the package.
This Warranty shall not apply to Products which have been misused, abused, damaged by accident or otherwise, repaired by an Authorized Repair Center or modified by anyone other than Proponent Defense and is in lieu of all other warranties, whether express, implied, or statutory. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. Buyer’s sole and exclusive remedy for breach of this Warranty is, at the opinion of Helical Products repair or replacement of the defective product. IN NO EVENT WILL PROPONENT DEFENSE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM BREACH OF THIS WARRANTY, EVEN IF PROPONENT DEFENSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Contact Us
Customer Service
Phone: (909) 598-0509
Fax: (909) 598-1411
coupling@proponentdefense.com
Office Hours
Monday – Friday
7:30AM – 4:00PM PST
Location
Proponent Defense
5536 Ontario Mills Parkway
Ontario, CA 91764